To request an urgent/ routine appointment for today or tomorrow (Monday to Friday)
- Send us the request via our online service Patchs (Your request will be reviewed during practice opening hours)
- We are open Monday to Friday, 8.00am to 6.30pm
Please be prepared to briefly describe your symptoms. This helps us priorities care and match you with the most appropriate healthcare professional.
Your appointment
What to expect and types of consultations
We offer several types of consultations to best meet your needs:
📱 Phone consultations: Often quicker and more flexible
🖥️ Video consultations: For visual assessments when an in-person visit isn’t necessary
👥 Face-to-face appointments: For physical examinations or complex issues
During your appointment, be prepared to:
- Describe your symptoms or concerns
- Discuss your medical history
- Ask any questions you may have
If you need an interpreter or have any special requirements, please let us know when booking.
Checking and Cancelling an appointment
- Telephone the surgery at least 30 minutes before your appointment time
- Select option 1 for “Check and Cancel”
- Provide your Date of birth
- You will be notified of your upcoming appointment
- You can then choose to cancel if required
Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).
Repeated failure to attend booked appointments is a significant waste of NHS resources.
Home visits
Home visits are available for patients who are:
- Housebound
- Terminally ill
- Too unwell to travel to the surgery
To request a home visit:
💻 Use Patchs online service
📞 Call 020 8204 2255 (ideally before 10:30am for same-day visits)
Please provide details about your condition so we can assess urgency.
When the practice is closed
🚑 For life-threatening emergencies: Dial 999
❗ For urgent medical advice (6:30pm-8:30am weekdays, weekends, and holidays):
NHS 111: Call 111 for children under 5
Visit 111.nhs.uk for people aged 5 and over
📞 Out-of-hours service: Call 0300 130 3017
Out of Hours Local clinics and Urgent Care facilities
The Pinn Medical Centre
📍 37 Love Lane, Pinner, HA5 3EE
⏰ Open 8am-7:30pm, 7 days a week
📞 020 8866 5766
The Belmont Health Centre
📍 516 Kenton Lane, Harrow, HA3 7LT
⏰ Open 8am-7:30pm, 7 days a week
📞 020 8866 4100 (ext. 228)
Northwick Park Hospital Urgent Care Centre
📍 Watford Road, Harrow, HA1 3UJ
⏰ Open 24/7
📞 020 8864 3232
These centres can provide care when our clinic is closed or if you need urgent treatment.
Extended Access
Our Primary Care Networks are working together and are able to provide more appointment hours to patients across NW London.
The changes mean that locally practices are able to provide more appointments during the hours that best suit patients. This includes evening and weekend appointments.
Patients can book by contacting the practice during working our hours hours.
Evening and weekend appointments may take place by phone, video, or face-to-face depending on clinical need. Patients may be offered an appointment at their GP practice, another local GP practice or another local NHS service.
These changes mean we can provide more appointments for patients when they most need them.
Appointments are available in the evening and at weekends on Saturday – please call the practice on 020 8204 2255 to book an appointment.
If it’s not urgent you can also use the online consultation form on the practice website, which will be responded in practice hours.
You may be offered an appointment at your own GP practice, another local GP practice or another local NHS service. This is because we are working with other local GP practices to provide these appointments – our practice is part of a small group of practices called a Primary Care Network. Working together means we can provide more local services to you.
Our new evening and weekend opening times will be:
- Kenton Clinic’s Extended Hours will be on Tuesday evenings 6.30pm to 8.00pm (only telephone appointments)
- Saturday Clinic will be in rotation with other group of practices every 7th week
GP Access Centre
The GP Access Centre provides extra appointment slots during busy periods:
📍 Location: Alexandra Avenue Health Centre, 275 Alexandra Ave, Harrow, HA2 9DX
⏰ Hours: 8am-8pm, Monday-Sunday
📞 Book: Via our practice or by calling NHS 111
This service allows you to see a GP or nurse practitioner, even if it’s not at your usual practice. Your medical records will be securely shared with the treating clinician to ensure continuity of care.